REFUND POLICY

REFUND, RETURNS
& WARRANTY

At XN TUNING, we are committed to providing premium carbon fiber parts, performance exhaust systems and automotive accessories. If you are not completely satisfied with your purchase, please review our Return, Refund & Warranty Policy below.

1. RETURN ELIGIBILITY

Customers within the European Union have the right to return eligible products within 14 days of receiving their order in accordance with applicable consumer protection laws.

To qualify for a return, products must:

• be unused and uninstalled;
• be in their original condition;
• include all original packaging, accessories and documentation;
• be accompanied by proof of purchase.

Products that have been installed, modified or damaged after delivery cannot be returned unless they are confirmed to be defective.

Please note that custom-made, supplier-built and made-to-order products are not eligible for cancellation or return unless they arrive damaged or have a verified manufacturing defect.

2. HOW TO REQUEST A RETURN

To begin a return, please contact us at:

info@xntuning.com

Please include:

• your order number;
• your full name;
• the reason for the return;
• photos if the product is damaged or incorrect.

Once your request has been reviewed, we will provide return instructions and the correct return address.

Returns sent without prior authorization may not be accepted.

3. RETURN SHIPPING COST

For eligible returns made under EU consumer regulations, return shipping costs may be deducted from the refund where permitted by applicable law.

If the return is caused by:

• a damaged product;
• an incorrect item shipped by us;
• a confirmed manufacturing defect,

XN TUNING will cover all reasonable return shipping costs.

For voluntary returns where the product is simply no longer wanted, return shipping costs remain the customer's responsibility unless local law requires otherwise.

4. DAMAGED, INCORRECT OR MISSING ITEMS

Please inspect your order immediately after delivery.

If you receive:

• a damaged product;
• the wrong item;
• missing parts;
• shipping damage,

please contact us as soon as possible.

Include clear photographs of:

• the product;
• the packaging;
• the shipping label;
• the damaged area.

We will investigate the issue and arrange a replacement, repair or refund where appropriate.

5. NON-RETURNABLE ITEMS

The following products cannot normally be returned:

• custom-made products;
• made-to-order products;
• personalized products;
• installed or used products;
• products damaged after delivery;
• gift cards.

This does not affect your statutory rights relating to defective goods.

6. EXCHANGES

We do not offer direct exchanges.

If you would like a different product, please:

1. Complete the approved return process.
2. Place a new order for the desired item.

This ensures the fastest processing time.

7. REFUNDS

After your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• refunds are issued using the original payment method;
• refunds are normally processed within 10 business days;
• banks and payment providers may require additional time before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us.

8. WARRANTY

XN TUNING provides a voluntary 6-month commercial warranty covering manufacturing defects under normal use. This commercial warranty is provided in addition to, and does not affect, your statutory consumer rights under applicable law.

The warranty period begins on the delivery date.

What the Warranty Covers

The warranty covers:

• manufacturing defects;
• material defects;
• workmanship defects;
• products that fail during normal intended use.

What the Warranty Does Not Cover

The warranty does not cover:

• normal wear and tear;
• stone chips or road debris damage;
• improper installation;
• incorrect vehicle fitment due to wrong vehicle selection;
• racing or competition use;
• accidents or impacts;
• misuse or neglect;
• modifications made after delivery;
• cosmetic damage caused during installation.

Carbon fiber components should always be installed by qualified professionals using appropriate installation methods.

Fitment Notice

Many aftermarket performance products, particularly carbon fiber components and aerodynamic parts, may require minor adjustments during installation.

Professional fitting, alignment or small installation modifications are considered normal and are not regarded as manufacturing defects.

Warranty Claims

If you believe your product has a manufacturing defect, please contact:

info@xntuning.com

Please include:

• your order number;
• photographs;
• videos if applicable;
• a detailed description of the issue.

Depending on the situation, we may:

• provide replacement parts;
• recommend professional local repair;
• replace the product;
• issue a partial or full refund.

Each warranty claim is reviewed individually.

Consumer Rights

This commercial warranty is provided in addition to your statutory consumer rights.

Nothing in this policy limits or excludes any rights granted to consumers under applicable consumer protection laws within the European Union.

Contact

XN TUNING

Email: info@xntuning.com

Business Hours:

Monday – Friday

10:00 – 22:00 (EET)