REFUND POLICY

Consumers purchasing online within the European Union generally have the right to withdraw from an eligible purchase within 14 days after receiving the goods, without having to provide a reason, subject to the exceptions provided by applicable law.

To exercise this right, you must clearly inform XN TUNING of your decision to withdraw before the withdrawal period expires.

After notifying us of your withdrawal, the goods must be sent back without undue delay and within the period required by applicable law.

You may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to the way you would inspect a product in a physical store.

Please return the product, where reasonably possible, with its original packaging, accessories, components and documentation.

You may be responsible for any reduction in value resulting from handling, installation, modification, use or damage that goes beyond what is reasonably necessary to inspect the product.

This does not affect your rights where a product is defective, damaged on delivery or otherwise not in conformity with the contract.

The statutory right of withdrawal may not apply to products manufactured according to the customer's individual specifications or products that are clearly personalised.

Examples of products that may fall within an applicable exception include individually personalised steering wheels, bespoke colour or material configurations, customer-specific manufacturing or other products made specifically to individual instructions.

Other statutory exclusions may apply where provided by law. Nothing in this section limits rights relating to defective or non-conforming goods.

Before sending a product back, please contact: info@xntuning.com

Please include:

• your order number;
• your full name;
• the product you wish to return;
• the reason for the return, where applicable;
• photographs if the product is damaged, incorrect or defective.

We will provide the appropriate return instructions and return address. Please do not send products to an address that has not been confirmed for the return.

This return procedure does not limit any statutory right to exercise withdrawal by a legally valid method.

For a standard change-of-mind return under the statutory right of withdrawal, the customer is responsible for the direct cost of returning the goods where the customer has been informed of this responsibility before purchase, unless applicable law requires otherwise.

XN TUNING will cover reasonable return shipping costs where the return results from:

• an incorrect product supplied by us;
• a product damaged before or during delivery;
• a confirmed defect or lack of conformity for which we are responsible.

Please contact us before arranging the return of large or high-value products so that an appropriate shipping method can be confirmed.

Please inspect your shipment promptly after delivery.

If a product arrives damaged, an incorrect item is supplied or components are missing, contact us as soon as reasonably possible and provide:

• your order number;
• photographs of the product;
• photographs of the packaging;
• photographs of the shipping label;
• clear photographs or video showing the issue.

After reviewing the claim, we will provide an appropriate remedy in accordance with the circumstances and your applicable legal rights.

Where a valid statutory withdrawal applies, reimbursement will be made without undue delay and within the period required by applicable law.

For EU statutory withdrawals, reimbursement is generally due no later than 14 days after we are informed of the decision to withdraw. For sales of goods, we may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Reimbursement will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.

Where required by law, the cost of the least expensive standard delivery option will also be reimbursed. Additional costs resulting from choosing a more expensive or express delivery method do not have to be reimbursed beyond the standard delivery amount.

Your bank or payment provider may require additional processing time before the funds appear in your account.

We do not normally process direct voluntary exchanges.

If you wish to purchase a different product, configuration or option, the usual process is:

1. complete the applicable approved return process;
2. place a new order for the desired product.

This does not affect remedies available for defective or non-conforming goods.

• manufacturing defects;
• material defects;
• workmanship defects;
• eligible failures occurring during normal intended use.

• normal wear and tear;
• stone chips, road debris or external impact damage;
• damage resulting from improper installation;
• incorrect fitment caused by selecting an incompatible vehicle or specification;
• accident or collision damage;
• misuse, neglect or improper maintenance;
• unauthorised modifications made after delivery;
• cosmetic damage caused during installation;
• damage resulting from motorsport, racing or use outside the product's intended conditions.

These exclusions apply to the voluntary XN TUNING commercial warranty only and do not remove any statutory remedy that cannot legally be excluded.

Aftermarket performance and body components, particularly carbon fiber and aerodynamic parts, may require professional alignment, preparation or minor installation adjustment.

A normal fitting adjustment does not by itself establish a manufacturing defect. However, this does not affect your rights if a product does not conform to the contract or has a genuine defect.

To submit a claim, contact info@xntuning.com and include:

• your order number;
• clear photographs;
• video where useful;
• a detailed description of the issue;
• installation information where relevant.

Depending on the circumstances and the applicable rights, an appropriate solution may include replacement parts, repair, replacement, price reduction or refund.

Consumers in the European Union benefit from a legal guarantee of conformity of at least 2 years for consumer goods. National law may provide additional protection.

Where goods are defective, do not match their description or otherwise fail to conform to the contract, consumers may be entitled to remedies such as repair or replacement and, where the legal conditions are met, a price reduction or full refund.

The voluntary XN TUNING commercial warranty, return procedures and any other terms on this page do not exclude, restrict or reduce mandatory consumer rights under applicable law.