FREQUENTLY ASKED QUESTIONS

Delivery within Latvia is normally estimated at 3–5 business days after dispatch. Delivery to European Union destinations is normally estimated at 7–12 business days after dispatch. Made-to-order products may require a separate production period before they are ready to ship.

Standard shipping within Latvia is €14.99. Standard shipping to supported European Union destinations is €29.99. Qualifying orders of €200 or more receive free shipping where available for the destination.

International delivery outside our standard European shipping regions may be available on request. Please contact us before ordering so we can confirm availability, shipping cost and delivery options for your destination.

Tracking information is provided once your shipment has been dispatched and tracking becomes available from the carrier. You may receive the tracking information by email or through your order notification.

Contact us as soon as possible if you need to change an order. Whether a change or cancellation is possible depends on the order status and the type of product. Customised products that have already entered production may be subject to different rules. Your statutory consumer rights remain unaffected.

Production time varies by product. Some made-to-order products may require up to approximately 3 weeks before dispatch. Any product-specific production estimate shown on the product page should be considered separately from shipping transit time.

Consumers purchasing online within the European Union generally have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable legal exceptions. Please see our Returns & Refunds Policy for full details.

A product is not automatically excluded from return rights simply because it is made after an order is placed. However, the statutory right of withdrawal may not apply to goods made to your individual specifications or clearly personalised, such as certain bespoke steering wheel configurations or other custom-manufactured parts.

For a standard change-of-mind withdrawal, the customer is normally responsible for the direct cost of return shipping where permitted by applicable law. If the return is caused by an incorrect item, delivery damage or a confirmed defect for which we are responsible, XN TUNING will cover reasonable return shipping costs.

For a valid EU statutory withdrawal, reimbursement is generally due no later than 14 days after we are informed of the withdrawal. For goods, reimbursement may be withheld until the returned product is received or evidence of return shipment is provided. Your bank or payment provider may require additional processing time.

Contact us as soon as reasonably possible and include your order number together with clear photographs of the product, packaging, shipping label and the issue. We will review the case and provide an appropriate solution based on the circumstances and your applicable rights.

Check the compatibility information shown on the product page, including vehicle model, chassis code, production year, engine and any other relevant specification. If you are unsure, contact us before ordering and provide your vehicle details so we can help confirm compatibility.

Product material and construction are stated on each product page. Where a product is described as carbon fiber, the applicable material, construction and finish information should be listed in its specifications. Please check the individual product description before ordering.

Many performance, exhaust, carbon fiber and aerodynamic components should be installed professionally. Certain products may require alignment, adjustment, coding or other installation work depending on the vehicle and product type.

Installation documentation depends on the individual product and manufacturer. Some products include instructions while others are intended to be installed by an experienced automotive professional.

Installation may be available in Riga, Latvia for selected products. Please contact us before ordering to confirm whether installation is available for the specific part and vehicle.

Contact us with your vehicle details and the product you are looking for. Our catalogue continues to expand and in some cases we may be able to source automotive parts that are not yet listed on the website.

XN TUNING provides a voluntary 6-month commercial warranty on eligible products purchased directly from us, unless a longer product-specific commercial warranty is expressly stated.

The commercial warranty generally covers eligible manufacturing, material and workmanship defects that arise under normal intended use. Full terms are available in our Warranty Policy.

The voluntary commercial warranty does not normally cover normal wear and tear, improper installation, accidents, misuse, neglect, racing damage, external impacts or damage caused by unauthorised modification. These exclusions do not remove statutory consumer rights that cannot legally be excluded.

Email info@xntuning.com with your order number, a detailed description of the issue, clear photographs and video where useful. Installation information may also be requested where relevant to the reported problem.

No. The 6-month XN TUNING warranty is an additional voluntary commercial warranty. EU consumers generally benefit from a statutory legal guarantee of conformity of at least 2 years. The commercial warranty does not replace or shorten those legal rights.

Manufacturer and dealer warranty conditions vary by vehicle, modification and jurisdiction. If this is important for your vehicle, we recommend confirming the implications of a specific modification with the vehicle manufacturer or authorised dealer before installation.

You can contact our team by email at info@xntuning.com. Please include your order number when contacting us about an existing purchase.

Yes. Send us your vehicle model, production year, chassis code, engine and information about the upgrade you are considering. We can help check compatibility and available product options.

We welcome enquiries from workshops, installers and business customers. Contact us directly with information about your business and requirements to discuss available options.

You can review our:

Shipping Policy
Returns & Refunds Policy
Warranty Policy
Privacy Policy
Terms of Service