Refund policy
Last Updated: July 2026
RETURN, REFUND & WARRANTY POLICY
At XN TUNING, we are committed to providing premium carbon fiber parts, performance exhaust systems and automotive accessories. If you are not completely satisfied with your purchase, please review our Return, Refund & Warranty Policy below.RETURN ELIGIBILITY
Customers within the European Union have the right to return eligible products within 14 days of receiving their order in accordance with applicable consumer protection laws.
To qualify for a return, products must:
- be unused and uninstalled;
- be in their original condition;
- include all original packaging, accessories and documentation;
- be accompanied by proof of purchase.
Products that have been installed, modified or damaged after delivery cannot be returned unless they are confirmed to be defective.
Please note that custom-made, supplier-built and made-to-order products are not eligible for cancellation or return unless they arrive damaged or have a verified manufacturing defect.
How to Request a Return
To begin a return, please contact us at:
Please include:
- your order number;
- your full name;
- the reason for the return;
- photos if the product is damaged or incorrect.
Once your request has been reviewed, we will provide return instructions and the correct return address.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Orders shipped within the European Union are delivered according to applicable EU regulations.
For deliveries outside the European Union, local customs authorities may apply:
- import duties;
- customs taxes;
- brokerage or clearance fees;
- local import charges.
These charges are determined solely by your country's customs authorities and are not included in the product price or shipping costs unless explicitly stated.
Customers are responsible for paying any applicable import charges required by local regulations.
If you are unsure whether import fees apply in your country, we recommend contacting your local customs office before placing an order.
DAMAGED OR INCORRECT ITEMS
Customer satisfaction is our priority.
If your order arrives damaged during transport or you receive an incorrect item, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please include:
- your order number;
- photographs of the packaging;
- photographs of the damaged or incorrect product.
After reviewing the information, we will arrange an appropriate solution as quickly as possible, which may include a replacement product, replacement parts or another suitable resolution depending on the circumstances.
If the issue is the result of our mistake or a confirmed manufacturing defect, any replacement shipping costs will be covered by XN TUNING.
NEED ASSISTANCE?
Email: info@xntuning.com
Business hours: Monday–Friday, 10:00–22:00 (EET)